How long does it take to process my order?

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

How long does shipping take?

Delivery typically takes 5–8 business days after your order has been dispatched. Delivery times are estimates and may vary depending on your location and carrier conditions.

Do you offer free shipping?

Yes. We offer free shipping on all orders.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Can I cancel my order?

Yes. Orders may be cancelled before they have been shipped. Please contact our customer support team as soon as possible if you wish to cancel your order.

What is your return policy?

We offer a 30-day return policy from the date your order is delivered. Please refer to our Refund & Return Policy page for complete details.

When will I receive my refund?

Approved refunds are processed within 10 business days after the returned item has been inspected and are issued to the original payment method used for the purchase.

What should I do if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery and provide your order number along with photographs of the product and packaging.

Do your products come with a warranty?

Some products may include a manufacturer's warranty. Warranty information, if applicable, will be included with the product or listed on the product page.

Do you ship internationally?

Shipping availability may vary depending on the destination and the product. If we are unable to deliver to your location, we will notify you and issue a refund if necessary.

Is my payment information secure?

Yes. We use secure payment processing providers and industry-standard security measures to protect your information. We do not store your full payment card details.

How can I contact LumaNests?

Email: support@LumaNests.shop
Phone: +44 141 471 8765

Business Address:
LumaNests
25 Tunnel St, Finnieston Quay
Glasgow G3 8HL
United Kingdom

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM (GMT), excluding public holidays.