Terms of service

Welcome to LumaNests. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.

1. Company Information

LumaNests
25 Tunnel St, Finnieston Quay, Glasgow G3 8HL, United Kingdom
Email: support@LumaNests.shop
Phone: +44 141 471 8765

2. Eligibility

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

3. Products and Availability

We make every effort to ensure that product descriptions, specifications, pricing, and availability are accurate. However, errors may occasionally occur.

We reserve the right to:

Correct errors, inaccuracies, or omissions;
Update product information without prior notice;
Limit quantities available for purchase;
Discontinue products at any time.

Product images are for illustrative purposes only and may differ slightly from the actual product.

4. Pricing and Payment

All prices displayed on our website are shown in the applicable currency and include any taxes where required by law unless otherwise stated.

Payment must be received and authorized before an order is processed and shipped.

We reserve the right to cancel orders resulting from pricing errors, suspected fraud, or payment issues.

5. Order Acceptance and Cancellation

After placing an order, you will receive an order confirmation email. This email acknowledges receipt of your order but does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including:

Product unavailability;
Pricing or description errors;
Payment authorization failure;
Suspected fraudulent activity;
Violation of these Terms.

If an order is cancelled after payment has been received, a full refund will be issued.

6. Shipping and Delivery

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Delivery typically takes 5–8 business days after dispatch. Delivery times are estimates and are not guaranteed and may vary due to factors beyond our control.

Please refer to our Shipping Policy for additional information.

7. Returns and Refunds

We offer a 30-day return policy from the date your order is delivered.

Approved refunds are processed within 10 business days after inspection and issued to the original payment method used for the purchase.

Please refer to our Refund Policy for complete details.

8. Product Use and Safety

Customers are responsible for using products safely and according to the manufacturer's instructions.

LumaNests shall not be liable for damages, injuries, or losses arising from misuse, improper assembly, improper installation, modification, or failure to follow product instructions.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and designs, is the property of LumaNests or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, LumaNests shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product in question.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your information.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated revision date.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the United Kingdom, without regard to conflict of law principles.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us: